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Inappropriate or Suspect behaviour

If the behaviour of another member is giving you cause for concern, please complete the form below choosing the option "Report a member for inappropriate or suspect behaviour" with as much detail as possible. All complaints are treated in confidence. At our sole discretion, we may warn, suspend or delete any member's profile where allegations of inappropriate or suspect behaviour have been reported.

If you wish to contact us about any other aspect of the service then please use the general contact us form.

Serious incident

If you need to report a more serious incident, such as an attack, a missing person, or if you feel that your safety is at immediate risk, then we would always advise you to contact the police immediately. Then let our Customer Support Team know using the form below choosing the option "Report a serious incident". A senior member of our support team will respond as quickly as possible.

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Feedback from members we've helped in the past.

Thank you so much for your prompt reply. It is rare to get such efficiency but it is much appreciated.
Norma, 26 August 2023
Thank you - it was a great experience and you are doing a wonderful job.
Elisabetta, 14 November 2023
Yes, it has helped me lots. Thank you very much.
Tommaso, 26 February 2024